Order Management

Transforming the customer experience from browse to fulfillment

Customer-centric experiences require more intelligence than ever before to engage customers, deliver the right product, through the right channel, with the speed and convenience that consumers expect. As your business grows, you also need to adapt and scale even faster to keep pace, all while delivering a seamless customer experience from engagement to delivery and support. Blue Yonder transforms order management (OMS) with an augmentative, microservices based approach which delivers the rapid time-to-market, scale and performance businesses need from inventory availability, order, orchestration, and fulfillment to help you gain a competitive edge.

Connected Commerce

Providing seamless experiences online and in-stores to deliver the right product, at the right time, through your consumer’s channel of choice.

Blue Yonder's Order Management

Blue Yonder’s order management redefines how commerce happens – delivering meaningful customer experiences and removing lengthy upgrades and technical obstacles that get in the way of business transformation. Our augmentative, domain-centric microservices deliver performance and flexibility, allowing businesses to start with what they need today knowing that they can add capabilities tomorrow. By processing thousands of transactions per second, Blue Yonder delivers the response time, scale and performance so volume no longer becomes a concern. Furthermore, Blue Yonder’s 40+ microservices can operate independently or seamlessly integrate to provide a modular architecture that can deliver results in weeks not years for a faster time to value.

Microservices-Based Applications

Complete Real-time Inventory Visibility Across Your Network

Provide real-time product availability (ATP), from enterprise in-stock/out-of-stock messaging to location and proximity-based availability. Powered by the latest artificial intelligence (AI)/machine learning (ML), real-time reservations and segmentation, businesses can maximize inventory exposure and deliver accurate promises without risk of disappointing customers or overselling.

Optimize Delivery Dates, Last-Mile Options and Fulfillment Decisions

Increase conversion rates and improve customer satisfaction by presenting customers with personalized, market-based options for when and how they can receive their products (order by, get by, get it today) while also improving cost to serve from promise to post-order decisioning with ML and fulfillment powered optimization algorithms.

Seamless Order Management From Click To Collect

Gain an enterprise view and manage orders regardless of channels, source, and types – digital, B2B, stores, call centers, online marketplaces, etc. Schedule, orchestrate, modify, and support the complete order lifecycle with a single source of truth from order to delivery, including call center and returns.

Adaptive Fulfillment & Warehousing

Whether local stores or urban-based fulfillment centers, enable the speed and convenience customers expect whether it be curbside pickup, buy online/pickup in-store (BOPIS), ship from/to store, or same-day delivery. From receiving and putting away, to picking, packing, and customer or carrier handoff, streamline processes and increase the efficiency of end-to-end fulfillment operations to meet customer expectations.

Order and Fulfillment Insights

Helps retailers improve the percentage of perfect orders by delivering end-to-end visibility into order fulfillment. Leverages advanced ML algorithms and AI capabilities to generate actionable insights and predict potential issues that will impact delivery of orders.


Gain Real-time Availability

Improve customer engagement and e-commerce conversion rates with real-time, location and enterprise level inventory availability data.

Keep and Deliver Promises

Provide accurate product availability and order promises to meet customer expectations each and every time.

Increase Order Visibility

Deliver transparency from browse to order to fulfillment so your customer always knows their order status.

Deliver Personalized Experiences

Make recommendations and deliver the right product, at the right time, through the customer’s channel of choice.

Optimize Fulfillment

Fulfill orders profitably and efficiently across your network based on cost, product selection, distance and more.

Improve Time to Value

Leverage scalable, augmentative microservices that can be deployed in a matter of months to rapidly address business issues.

Fulfill Your Commerce Potential with Blue Yonder

Improved customer experience (CX) 

Provide personalized shopping experiences that engage customers from the beginning of the shopping journey to increase conversion rates. 

Digital transformation

Integrate online shopping with in-store experiences for a seamless shopping journey that engages customers regardless of how they shop.

Improved speed and convenience options 

Give customers the ability to get the right product, at the right time, through their channel of choice (ship to home, BOPIS, curbside, standard shipping) while optimizing for costs.

Improved customer experience

Utilize the latest technologies and customer facing features to continuously meet evolving consumer expectations.

Faster integration

Surgically implement API-based microservices into existing solutions vs. rip and replace.

Operational excellence

Meet peak demands with a solution that is highly scalable, highly efficient and self-optimizing with data science.

Optimized Order Orchestration​

Use a single source of truth for order transactions to ensure order accuracy and expected fulfillment times

End-to-End Visibility

Harness real-time inventory visibility to better understand how much inventory is available and where in order to drive engagement rates and revenue

Improved Fulfillment ​

Reduce the cost to serve while meeting customer expectations with multi-factor optimization

Efficient store operations

Leverage stores for in-store fulfillment while optimizing the process of receiving, prioritizing, picking, packing and delivering consumer orders to drive labor efficiencies, improve fill rates, and improve customer satisfaction.

Improved customer satisfaction

Enable shoppers to get accurate and on-time curbside, BOPIS, ship from/to store, and same-day delivery/ last mile delivery while driving fulfillment efficiencies.

Improved P&L

Support fulfillment while reducing the cost to serve

A Strong Performer in The Forrester Wave™: Order Management Systems, Q2 2023

A Leader in IDC 2023 Retail Order Orchestration and Fulfillment MarketScape

A Representative Vendor in the Gartner Market Guide for Distributed Order Management Systems

Built on Luminate

The World’s #1 Digital Fulfillment Platform

Looking for a new Order Management solution for B2B?

Our B2B Order Management microservices augment your existing tech to help you get inventory to the right customers without over-promising or under-delivering.

Latest Insights from Blue Yonder