What is Customer Success?
Customer Success
At Blue Yonder we are in relentless pursuit of delivering world class customer experiences. Our collection of experienced supply chain professionals are laser-focused on driving value in your investments. We track key value indicators and the impact it has on your bottom line. Ultimately, these efficiencies will improve the overall experience of your customers and elevate your brand in the marketplace. When you are successful, and your customers are loyal to your services and products, we enjoy the same result with you, our customer. At Blue Yonder, we are committed to a long-lasting relationship to help you achieve your strategic goals and maximize your growth.
The Blue Yonder Customer Success Principles
Time to Value
Accelerate implementations using a prescriptive approach for faster value realization
Customer Experience
Provide a top tier customer experience that exceeds your expectations
Return on Investment
Ensure user adoption and feature consumption of Blue Yonder solutions to achieve business outcomes
Blue Yonder's Commitment to Your Success
Industry Expertise
Bring visibility to Blue Yonder’s innovative capabilities and industry expertise to achieve strategic goals.
Customer Satisfaction
Drive customer experience and satisfaction, value realization, and strategic alignment.
Reliable Operations
Provide robust support, proactive monitoring, and resolution of technical issues to ensure business continuity.
“They have truly provided a partnership mentality to help us grow our market footprint and delivery customized models that provide value to new opportunities. The Blue Yonder team is responsive, creative, and always willing to go above and beyond to service our account.”
- VP of Information Technology, Kenco
"We wanted to pick software partners that would be strategic for us in the long run. Within our merchandising and supply chain space, we partnered with Blue Yonder and it's really been an incredible relationship.
- VP of Inventory Management, LL Bean
“We believe they’re the best in the industry. Their partnership and their willingness to work with PVH. They’re open to our ideas. We really believe that Blue Yonder is a strategic partner, and they’ve proven that every day that we operate with them.”
- Chief Information Officer, PVH
“We found significant results. We found a willing partner, and we found that it meets a majority of our business needs.”
- Director of Supply Chain, Walgreens
