Solutions
Returns Management
Maximize revenue with an end-to-end returns solution that ensures the right decision for every return, improving efficiency, inventory control, and customer satisfaction.
- Returns Management
Easy and seamless returns
Returns management for revenue recovery and recommerce
For retailers grappling with the financial and operational strain of returns, we streamline operations, cut processing costs, and recover value– directly enhancing both your bottom line and customer satisfaction.
Proven results for our customers
>0 million
returns handled each year
+0
NPS across millions of returns
0 out of 3
CSAT scores across millions of consumers
Capabilities
Transform Returns Management with Blue Yonder
End-to-end intelligence to optimize returns
Blue Yonder Smart Disposition engine leverages data-driven decisioning to power workflows, optimize returns journeys and ensure every return is routed for maximum value.
Create a delightful self-service returns experience
Blue Yonder’s Drop-Off Kiosks enable self-service drop-offs for returns and shipments.
A smarter way to manage online returns
Blue Yonder Online Returns makes starting a return easy for customers, while intelligently blocking out-of-policy requests and providing tailored, dynamic options to improve the returns experience.
Optimize returns in your warehouse
Blue Yonder Warehouse Returns streamlines processing with automated workflows and data-driven instructions, helping you restock and resell inventory faster while reducing costs and maximizing value recovery.
Smarter Store Returns, Seamlessly Managed
Seamlessly manage your in-store returns process with intelligent, connected workflows at the store level to enhance customer experience, improve associate efficiency, and maximize inventory recovery by instantly routing returned items for maximum value; whether back to shelf, warehouse, or resale.
Benefits
A Modern Returns Journey
Enhance performance and growth with Professional Services
Partner with Blue Yonder Professional Services to get the most value from your Blue Yonder solution—faster time to value, solution expertise and a proven track record of success. Our Services Team is with you every step of the way to create a modern and resilient supply chain.
Related Resources
E-Commerce Returns 2024 European Retail Survey
Thought Leadership
E-Commerce Returns 2024 European Retail Survey
The growing challenge of online returns has led European online retailers to make significant changes in the last year, but how effective have they been? Download the report to see why a majority say that returns is a significant issue for their ...
Returns Management: How Balance Customer Experience with Cost Optimization
Event Replay
Returns Management: How Balance Customer Experience with Cost Optimization
In today's retail landscape, rising return rates and high consumer expectations make managing returns costly and challenging. Integrating a returns portal with order data can streamline operations, reduce costs, and improve profitability without ...
