Returns Management

  • Returns Management
Solutions

Returns Management

Drive greater revenue from returns by providing an intuitive customer journey that automatically enables the right decision with every return.

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Easy and seamless returns

Fully integrated return process

Connect, align and improve the entire returns journey and reduce time, costs, and goods in transit. 

Proven results for our customers

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+0 million

returns handled

+0

NPS across millions of returns

0 out of 3

CSAT scores across millions of consumers

Capabilities

Transform Returns Management with Blue Yonder

Returns Initiation

A simpler way to start the returns process

Blue Yonder's self-service returns initiation offers customers a convenient and uncomplicated way to initiate returns digitally – wherever they are.

Returns Management
Returns Orchestration

End-to-end intelligence to optimize returns

Blue Yonder’s Returns Orchestration gives you the data and tools you need to automate intelligent returns decisions.

Returns Management
Returns Processing

Optimize returns from warehouses to stores

Blue Yonder’s Returns Processing empowers you to quickly and efficiently manage returns in warehouses and stores.

Returns Management
Drop-Off Kiosk

Create a delightful self-service returns experience

Blue Yonder’s Drop-Off Kiosks enable self-service drop-offs for returns and shipments.

Returns Management

Benefits

A Modern Returns Journey

Happy Customer

Delight customers

Provide customers with a convenient returns process that delivers a more personalized experience, timely communications, and faster refunds.

Statistics

Optimize your returns processes

Use automated rules to ensure returns are managed and routed in the most efficient way to reduce costs and increase sustainability.  

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Leverage customer data

Collect and analyze data throughout the returns process to gain insights into customer behavior and return reasons, enabling more informed business decisions. 

Logistics

Sell more, quicker

Process returns faster so you can get them back on sale quickly while their value remains high. 

Returns

Optimal returns logistics

Establish rules that ensure returns are efficiently routed to their appropriate destinations – whether for sale, repair, or disposal – enhancing speed, sustainability, and cost-effectiveness. 

Case Studies

Success stories in Returns Management

    • Blue Yonder Turns Returns into a Competitive Advantage for Australia Post
      Blue Yonder Turns Returns into a Competitive Advantage for Australia Post

      Australia Post handled 85% of Australian E-commerce parcels, but returns were a common challenge for its many retail clients. To retain existing retailers and win even more market share, Australia Post needed a market-leading returns solution to offer all types of retailers. Blue Yonder built a customized returns platform solution powering a suite of modular products thus giving a world-leading returns experience to Australian retailers, consumers, and carriers.

    Related Resources

    E-Commerce Returns 2024 European Retail Survey
    E-Commerce Returns 2024 European Retail Survey
    Thought Leadership
    The growing challenge of online returns has led European online retailers to make significant changes in the last year, but how effective ...
    Returns Management: How Balance Customer Experience with Cost Optimization
    Returns Management: How Balance Customer Experience with Cost Optimization
    Event Replay
    In today's retail landscape, rising return rates and high consumer expectations make managing returns costly and challenging. Integrating a ...

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