Connect, align and improve the entire returns journey and reduce time, costs, and goods in transit.
- Returns Management
Easy and seamless returns
Fully integrated return process
Proven results for our customers
+0 million
returns handled
+0
NPS across millions of returns
0 out of 3
CSAT scores across millions of consumers
Capabilities
Transform Returns Management with Blue Yonder
Returns Initiation
A simpler way to start the returns process
Blue Yonder's self-service returns initiation offers customers a convenient and uncomplicated way to initiate returns digitally – wherever they are.
Returns Orchestration
End-to-end intelligence to optimize returns
Blue Yonder’s Returns Orchestration gives you the data and tools you need to automate intelligent returns decisions.
Returns Processing
Optimize returns from warehouses to stores
Blue Yonder’s Returns Processing empowers you to quickly and efficiently manage returns in warehouses and stores.
Drop-Off Kiosk
Create a delightful self-service returns experience
Blue Yonder’s Drop-Off Kiosks enable self-service drop-offs for returns and shipments.
Benefits
A Modern Returns Journey
Delight customers
Provide customers with a convenient returns process that delivers a more personalized experience, timely communications, and faster refunds.
Optimize your returns processes
Use automated rules to ensure returns are managed and routed in the most efficient way to reduce costs and increase sustainability.
Leverage customer data
Collect and analyze data throughout the returns process to gain insights into customer behavior and return reasons, enabling more informed business decisions.
Sell more, quicker
Process returns faster so you can get them back on sale quickly while their value remains high.
Optimal returns logistics
Establish rules that ensure returns are efficiently routed to their appropriate destinations – whether for sale, repair, or disposal – enhancing speed, sustainability, and cost-effectiveness.
Case Studies
Success stories in Returns Management
Australia Post handled 85% of Australian E-commerce parcels, but returns were a common challenge for its many retail clients. To retain existing retailers and win even more market share, Australia Post needed a market-leading returns solution to offer all types of retailers. Blue Yonder built a customized returns platform solution powering a suite of modular products thus giving a world-leading returns experience to Australian retailers, consumers, and carriers.
Related Resources
E-Commerce Returns 2024 European Retail Survey
Thought Leadership
The growing challenge of online returns has led European online retailers to make significant changes in the last year, but how effective ...
Returns Management: How Balance Customer Experience with Cost Optimization
Event Replay
In today's retail landscape, rising return rates and high consumer expectations make managing returns costly and challenging. Integrating a ...