Revamp Your E-commerce Strategies and Experiences

COVID-19 has had an indelible impact on all our lives, and especially those involved in the business of retail. In this conversation, Petco’s Matt Glaspy and Abdallah Shaban discuss how their business has navigated through the changes and adapted to come out stronger. Delving into the details of the growth in speed and convenience strategies like BOPIS, Curb-side pickup, Same-Day Delivery, they discuss how COVID-19 accelerated the shift away from channel-based experiences to more customer-centric engagement strategies.