Returns Pose a Significant Challenge for U.S. Retailers

U.S. retailers shared insights into how they are managing returns via a Blue Yonder survey. Conducted in December 2023, 200+ U.S. retailers shared that 63% of them face significant challenges with the management of returns as customers increasingly turn to online shopping options. And while a vast majority (89%) of retailers having announced stricter or more expensive returns policies over the past 12 months, more than half (59%) experienced an increase in the rate of returns over that same period, suggesting these changes have failed to achieve their intended goals. Check out this and other key results of the survey in our infographic.