2023 Omnichannel Experience Index

Incisiv's 2023 Omnichannel Experience Index, sponsored by Blue Yonder, assesses top omnichannel retailers' digital ordering and fulfillment capabilities across 4 key areas. The index is comprised of the top omnichannel retailers across 7 different industry segments: apparel, consumer electronics, department stores, general merchandise, grocery, health and beauty, and specialty. Each retailer's omnichannel capabilities and experience were assessed using an observational methodology.