General Merchandise
Efficient returns, exceptional customer experience
Deliver a returns experience that wins customer loyalty while managing returns more efficiently, rapidly and sustainably.
- General Merchandise
Industry Challenges
Consistent, sustainable and digitized returns
Lower the cost of managing returns
Consistently manage returns in a way that reduces the costs of labels, shipping and staff processing while improving the speed of your returns management processes.
Simplify in-store returns
Increase the speed with which returns are processed, using data to guide staff on how to assess and disposition the item.
Delight customers with a convenient experience
Self-service returns give customers a delightful experience that breeds greater loyalty while also driving store footfall and revenue.
Proven results in returns management
+0
NPS across millions of returns
0/3
CSAT scores across millions of shoppers
+0
million returns handled
How Blue Yonder Helps
Why general merchandisers trust Blue Yonder
Reduce the costs of returns
With Blue Yonder’s returns management solutions you can lower the costs and resources needed to handle returns in warehouses, reducing losses and ensuring items are routed to the right location with the right services so you can resell more stock.
Manage returns online and in store
Blue Yonder Returns Processing gives store and warehouse staff the guided steps they need (without training or subjectivity) to handle returns based on rules about whether items should be restocked, sent back to distribution centers, liquidated via marketplace vendors or disposed of.
A simple, flexible journey
Give customers a simple online journey with a selection of return options based on their data, with drop-off locations, carrier services and in-store options that are tailored to their item and location.
Our Capabilities
Returns management solutions for general merchandisers
A convenient and intuitive returns journey
Give customers a simple self-service returns interface where they can raise their return, see customized drop-off and collection options, and get a label or QR code.
Gain insights with returns data
Get the visibility you need to identify fraud, optimize returns processes and future stock in-store, online and across warehouses by understanding the resources needed to handle returns, the SKUs with high return rates and which stock is expected to come back.
Eliminate losses, waste and costs
Use a digitized approach to returns management so that every returned item is routed to the right place using the ideal carrier service based on its weight, size, reason code, SKU, customer, item value and your inventory strategy.
Give staff the guidance they need
Give store staff and warehouse operatives, data-driven, step-by-step instructions to efficiently and consistently disposition returns, to reduce processing time and recoup revenue.
A convenient returns experience
Give customers a self-service journey where they can scan, bag and drop their returns in under 60 seconds without having to interact with a member of staff.
Industry Insights
E-Commerce Returns 2024 European Retail Survey
Thought Leadership
E-Commerce Returns 2024 European Retail Survey
The growing challenge of online returns has led European online retailers to make significant changes in the last year, but how effective ...
Returns Management: How Balance Customer Experience with Cost Optimization
Event Replay
Returns Management: How Balance Customer Experience with Cost Optimization
In today's retail landscape, rising return rates and high consumer expectations make managing returns costly and challenging. Integrating a ...
