General Merchandise

  • General Merchandise
General Merchandise

Efficient returns, exceptional customer experience

Deliver a returns experience that wins customer loyalty while managing returns more efficiently, rapidly and sustainably.

down
women
sun
drop off box

Industry Challenges

Consistent, sustainable and digitized returns

down

Lower the cost of managing returns

Consistently manage returns in a way that reduces the costs of labels, shipping and staff processing while improving the speed of your returns management processes.
icon

Simplify in-store returns

Increase the speed with which returns are processed, using data to guide staff on how to assess and disposition the item.
balance

Delight customers with a convenient experience

Self-service returns give customers a delightful experience that breeds greater loyalty while also driving store footfall and revenue. 

Proven results in returns management

box
+0

NPS across millions of returns

0/3

CSAT scores across millions of shoppers

+0

million returns handled

How Blue Yonder Helps

Why general merchandisers trust Blue Yonder

box

Reduce the costs of returns

With Blue Yonder’s returns management solutions you can lower the costs and resources needed to handle returns in warehouses, reducing losses and ensuring items are routed to the right location with the right services so you can resell more stock.
money

Manage returns online and in store

Blue Yonder Returns Processing gives store and warehouse staff the guided steps they need (without training or subjectivity) to handle returns based on rules about whether items should be restocked, sent back to distribution centers, liquidated via marketplace vendors or disposed of.

return

A simple, flexible journey

Give customers a simple online journey with a selection of return options based on their data, with drop-off locations, carrier services and in-store options that are tailored to their item and location.

Our Capabilities

Returns management solutions for general merchandisers

Returns Initiation

A convenient and intuitive returns journey

Give customers a simple self-service returns interface where they can raise their return, see customized drop-off and collection options, and get a label or QR code.
general merchandise
Returns Data and Insights

Gain insights with returns data

Get the visibility you need to identify fraud, optimize returns processes and future stock in-store, online and across warehouses by understanding the resources needed to handle returns, the SKUs with high return rates and which stock is expected to come back.
General Merchandise
Returns Orchestration

Eliminate losses, waste and costs

Use a digitized approach to returns management so that every returned item is routed to the right place using the ideal carrier service based on its weight, size, reason code, SKU, customer, item value and your inventory strategy.
general merchandise
Returns Processing

Give staff the guidance they need

Give store staff and warehouse operatives, data-driven, step-by-step instructions to efficiently and consistently disposition returns, to reduce processing time and recoup revenue.
general merchandise
Drop-off Kiosks

A convenient returns experience

Give customers a self-service journey where they can scan, bag and drop their returns in under 60 seconds without having to interact with a member of staff.
general merchandise

Industry Insights

E-Commerce Returns 2024 European Retail Survey
E-Commerce Returns 2024 European Retail Survey
Thought Leadership
The growing challenge of online returns has led European online retailers to make significant changes in the last year, but how effective ...
Returns Management: How Balance Customer Experience with Cost Optimization
Returns Management: How Balance Customer Experience with Cost Optimization
Event Replay
In today's retail landscape, rising return rates and high consumer expectations make managing returns costly and challenging. Integrating a ...

Any questions?

Let’s talk!