Drop-Off Kiosk

  • Drop-Off Kiosk

Solution

Drop-Off Kiosk

Delight customers and save staff time with easy self-service returns in just 60 seconds.

Overview

​​​How to Balance Customer Experience with Cost Optimization​​

Self-service returns lower costs and improve customer experiences at the same time. See how that's possible.
person placing a parcel into a returns locker kiosk
Drop-Off Kiosk
>0M

transactions through Drop-Off Kiosks

0%

customer satisfaction

0%

of shoppers says returns are significant to their shopping experience

Features & Capabilities

Drop-off Kiosks for Self-Service Returns

Customizable returns journey

Customize the drop-off experience to your brand and requirements. Add tailored offers and gather customer insights as part of the journey.
drop-off kiosk

Accessibility Features

Give your customers an intuitive and fully accessible (ADA-compliant) experience by offering multiple languages, talk-back capabilities, navigation pads and adjustable text.
drop-off kiosk

Monitoring and Analytics

Monitor in-store performance and analytics to optimize the experience and rapidly troubleshoot issues with remote diagnostics.

Key Benefits

What’s possible with drop-off kiosks

Create a delightful drop-off experience

Customers can return or send parcels in 60 seconds or less: label-free, package-free and without needing a staff member to help.
woman placing a parcel into a returns kiosk

Maximum efficiency for customers and staff

Save hours of staff time daily by giving customers self-service drop-off. Reduce the costs of transporting returns by consolidating more returns and utilizing existing logistics arrangements from stores.
person using touch-screen

Generate value from drop-offs

Increase store footfall and network utilization by offering an amazing drop-off experience, turning returns into revenue.
person typing on laptop

Work smarter with Blue Yonder

man with glasses

Retail and Store Director

Transform the Returns Experience

Give customers an easy and quick way to return items in less than 60 seconds while simultaneously reducing the burden on staff so they can better serve customers.

Lower the cost and staffing for returns

Replace the inconsistency, high costs and inefficiencies of manually processing returns with a simple, automated process for both store and online returns and benefit from staff time savings.

Increase store visits with convenient returns

Bring more customers to your stores with a convenient drop-off experience, and benefit from additional purchases once in-store.

Case Studies

Success stories with Drop-Off Kiosk

    • Blue Yonder Turns Returns into a Competitive Advantage for Australia Post
      Blue Yonder Turns Returns into a Competitive Advantage for Australia Post

      Australia Post handled 85% of Australian E-commerce parcels, but returns were a common challenge for its many retail clients. To retain existing retailers and win even more market share, Australia Post needed a market-leading returns solution to offer all types of retailers. Blue Yonder built a customized returns platform solution powering a suite of modular products thus giving a world-leading returns experience to Australian retailers, consumers, and carriers.

    Related Resources

    E-Commerce Returns 2024 European Retail Survey
    E-Commerce Returns 2024 European Retail Survey
    Thought Leadership
    The growing challenge of online returns has led European online retailers to make significant changes in the last year, but how effective ...
    Returns Management: How Balance Customer Experience with Cost Optimization
    Returns Management: How Balance Customer Experience with Cost Optimization
    Event Replay
    In today's retail landscape, rising return rates and high consumer expectations make managing returns costly and challenging. Integrating a ...

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