Drop-Off Kiosk Returns Management Solutions

2025 Supply Chain Compass: How Supply Chain Leaders Are Navigating Complexity

In this survey of nearly 700 businesses, we asked supply chain leaders about their ambitions, fears, goals and strategies. Find out the overall direction of the industry, the state of the art of supply chain management, why optimism remains strong and which key actions are being prioritized to achieve strategic goals like building resilience, implementing new technology, and becoming more sustainable.

Beyond Silos: Evolving to an Enterprise Supply Chain

Incisiv explores the significant transformation underway in modern supply chains, detailing the shift away from fragmented processes and point solutions to more agile platforms and collaborative workflows. This evolution addresses systemic issues such as inflexibility and disconnected communication, enhancing supply chain responsiveness, sustainability, and profitability.

Solution

Drop-Off Kiosk

Delight customers and save staff time with easy self-service returns in just 60 seconds.

Drop-Off Kiosk

Overview
Features & Capabilities
Key Benefits
Case Studies
Related Resources

Overview

Enhance in-store returns and drive footfall

Self-service kiosks streamline returns, cut costs and boost customer satisfaction—freeing store staff for higher-value work.

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>0 million

transactions through Drop-Off Kiosks

customer satisfaction

of shoppers says returns are significant to their shopping experience

Features & Capabilities

Drop-off kiosks for self-service returns

Customizable returns journey

Customize the drop-off experience to your brand and requirements. Add tailored offers and gather customer insights as part of the journey.

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Accessibility features

Give your customers an intuitive and fully accessible (ADA-compliant) experience by offering multiple languages, talk-back capabilities, navigation pads and adjustable text.

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Monitoring and analytics

Monitor in-store performance and analytics to optimize the experience and rapidly troubleshoot issues with remote diagnostics.

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Key Benefits

What’s possible with drop-off kiosks

Create a delightful drop-off experience

Customers can return or send parcels in 60 seconds or less: label-free, package-free and without needing a staff member to help.

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Maximum efficiency for customers and staff

Save hours of staff time daily by giving customers self-service drop-off. Reduce the costs of transporting returns by consolidating more returns and utilizing existing logistics arrangements from stores.

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Generate value from drop-offs

Increase store footfall and network utilization by offering an amazing drop-off experience, turning returns into revenue.

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Work smarter with Blue Yonder

Retail and Store Director

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Transform the Returns Experience

Give customers an easy and quick way to return items in less than 60 seconds while simultaneously reducing the burden on staff so they can better serve customers.

Lower the cost and staffing for returns

Replace the inconsistency, high costs and inefficiencies of manually processing returns with a simple, automated process for both store and online returns and benefit from staff time savings.

Increase store visits with convenient returns

Bring more customers to your stores with a convenient drop-off experience, and benefit from additional purchases once in-store.

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Enhance performance and growth with Professional Services

Partner with Blue Yonder Professional Services to get the most value from your Blue Yonder solution—faster time to value, solution expertise and a proven track record of success. Our Services Team is with you every step of the way to create a modern and resilient supply chain.

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Case Studies

Success stories with Drop-Off Kiosk

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Related Resources

E-Commerce Returns 2024 European Retail Survey

Thought Leadership

E-Commerce Returns 2024 European Retail Survey

The growing challenge of online returns has led European online retailers to make significant changes in the last year, but how effective have they been? Download the report to see why a majority say that returns is a significant issue for their ...

Returns Management: How Balance Customer Experience with Cost Optimization

Event Replay

Returns Management: How Balance Customer Experience with Cost Optimization

In today's retail landscape, rising return rates and high consumer expectations make managing returns costly and challenging. Integrating a returns portal with order data can streamline operations, reduce costs, and improve profitability without ...

Drop-Off Kiosk

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End-to-End Planning & Execution

Blue Yonder Network

AI & Machine Learning

Data Cloud & Platform

Composable Journeys

Professional Services

User Experience

Our solutions have the power to unveil the hidden.

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Browse all our resources: whitepapers, guides, reports and more.

How AI-Enabled Planning Will Improve Your Supply Chain Performance

2025 Supply Chain Compass: How Supply Chain Leaders Are Navigating Complexity

Beyond Silos: Evolving to an Enterprise Supply Chain

ICON 2026

Drop-Off Kiosk