- Drop-Off Kiosk
Overview
How to Balance Customer Experience with Cost Optimization
Self-service returns lower costs and improve customer experiences at the same time. See how that's possible.
>0M
transactions through Drop-Off Kiosks
0%
customer satisfaction
0%
of shoppers says returns are significant to their shopping experience
Features & Capabilities
Drop-off Kiosks for Self-Service Returns
Customizable returns journey
Customize the drop-off experience to your brand and requirements. Add tailored offers and gather customer insights as part of the journey.
Accessibility Features
Give your customers an intuitive and fully accessible (ADA-compliant) experience by offering multiple languages, talk-back capabilities, navigation pads and adjustable text.
Monitoring and Analytics
Monitor in-store performance and analytics to optimize the experience and rapidly troubleshoot issues with remote diagnostics.
Key Benefits
What’s possible with drop-off kiosks
Create a delightful drop-off experience
Customers can return or send parcels in 60 seconds or less: label-free, package-free and without needing a staff member to help.
Maximum efficiency for customers and staff
Save hours of staff time daily by giving customers self-service drop-off. Reduce the costs of transporting returns by consolidating more returns and utilizing existing logistics arrangements from stores.
Generate value from drop-offs
Increase store footfall and network utilization by offering an amazing drop-off experience, turning returns into revenue.
Work smarter with Blue Yonder
Transform the Returns Experience
Give customers an easy and quick way to return items in less than 60 seconds while simultaneously reducing the burden on staff so they can better serve customers.
Lower the cost and staffing for returns
Replace the inconsistency, high costs and inefficiencies of manually processing returns with a simple, automated process for both store and online returns and benefit from staff time savings.
Increase store visits with convenient returns
Bring more customers to your stores with a convenient drop-off experience, and benefit from additional purchases once in-store.
Give customers an easy and quick way to return items in less than 60 seconds while simultaneously reducing the burden on staff so they can better serve customers.
Lower the cost and staffing for returns
Replace the inconsistency, high costs and inefficiencies of manually processing returns with a simple, automated process for both store and online returns and benefit from staff time savings.
Increase store visits with convenient returns
Bring more customers to your stores with a convenient drop-off experience, and benefit from additional purchases once in-store.
Case Studies
Success stories with Drop-Off Kiosk
Australia Post handled 85% of Australian E-commerce parcels, but returns were a common challenge for its many retail clients. To retain existing retailers and win even more market share, Australia Post needed a market-leading returns solution to offer all types of retailers. Blue Yonder built a customized returns platform solution powering a suite of modular products thus giving a world-leading returns experience to Australian retailers, consumers, and carriers.
Related Resources
Returns Management: How Balance Customer Experience with Cost Optimization
Event Replay
In today's retail landscape, rising return rates and high consumer expectations make managing returns costly and challenging. Integrating a ...