Specialty retailers need to stand out from big box stores with hyper-focused product selections coupled with expert customer service, supported by an agile supply chain to ensure product availability when and where the customer wants it.
- Specialty Retail
Industry Challenges
Stand out from retail competitors with an agile, AI-enabled supply chain
Volatile supply and transportation chains
By focusing on specific products, specialty retailers depend on a limited number of suppliers, which can lead to empty shelves during disruptive events.
Talent and experience shortage
Specialty retailers depend on knowledgeable staff to ensure customers are buying the right products. Finding and training passionate employees and then losing them to competitors can set back sales goals.
Sudden shifts in demand
Retailers face uncertainty from many angles such as when customers suddenly shift their buying habits based on weather, fashion, celebrities, and even pandemics.
Proven results for Speciality Retailers
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Growth in online sales
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Increase in top SKUs
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New trading space unlocked
Business Impact
Blue Yonder enhances retail efficiency for greater customer satisfaction
Grow sales while minimizing dead stock
Retailers often plan forecasts based on old sales data augmented by a dash of experience and intuition. But volatile supply and demand make managing inventory difficult. AI-enhanced planning focuses on profitable future outcomes rather than historical performance that can result in dead stock and shelf warmers.
Keep your customers coming back for more
Shoppers want the right products, in easy to navigate layouts, assisted by knowledgeable staff. But they also desire fresh product ideas while enjoying in-stock favorites. Understanding diverse shoppers is a start but you need to share inventory and demand data across the company augmented with AI-powered decision tools to amplify sales.
Serve customers on their schedule
Shoppers have wholeheartedly embraced omni-channel shopping for its convenience and ability to compare prices and services. Predicting demand and maintaining optimum inventory keeps them coming back for more. But to ensure profitable omni-channel retailing and mitigate the high cost of personalized fulfillment, you need an end-to-end supply chain that executes orders efficiently.
Capabilities
We enable you in your daily business
Demand Planning
Grow profitably while adapting to changing market conditions
Create adaptable store plans that are optimized by Al with access to unified data on all stores in the enterprise. Leverage a single view of demand, channels, and supply chain constraints to make the best decisions. Incorporate real-time event triggers to adapt to market changes, while shaping demand through assortment and price in individual stores.
Merchandising
Keep customers coming back with targeted goods and a talented staff
Provide shoppers with a localized assortment and available inventory supported by knowledgeable staff. Offer knowledgeable employees a say in their work preferences, while using localized edge services — such as automating mundane tasks in inventory management and providing tools for self-service scheduling — to minimize labor shortages.
Omni-Channel Commerce
Serve your customers around the clock, no matter how they shop
Connect customers, inventory, and fulfillment across all channels, all the time. Provide a seamless journey from purchase to return, at reduced cost, using composable microservices that add functionality when and where you need it.
Logistics Service Providers
Reduce the cost of moving goods and accelerate speed to market
Intelligently optimize from the first to the last mile. Improve resilience through visibility and orchestration. Reduce cost-to and cash-to-serve by orchestrating human and robotic resources.
Returns Management
Delight customers and lower the costs of managing returns
Give your customers a digital, self-service returns experience they’ll love and optimize every step of the end-to-end returns process with accurate data, clear instructions for staff and intelligent routing.
