- Returns Initiation
Overview
How to Balance Customer Experience with Cost Optimization
A digitized approach to returns initiation and management lowers costs and improves customer experiences at the same time. See how that’s possible.
0%
Average e-commerce return rate
0%
of consumers consider the quality of a retailer’s return policy when making purchase decisions
Features & Capabilities
A Customer-Driven Returns Journey
Digitize Your Returns Process
Give customers a simple returns interface - fully customizable, brandable and embedded into your site.
Returns data-driven decisioning
Collect and action data from all returns to build and apply automated intelligent rules to transport and process returns efficiently.
Custom Policies and Reason Codes
Enforce your returns policy and only allow eligible returns. Combine order data, reason codes and customer data to optionally charge for specific returns.
Paperless End-to-End Process
Reduce spend and waste on returns labels and forms with a digital return journey.
Consumer Tracking and Communications
Use automated, branded comms to keep your customers and teams fully informed on returns status while reducing interactions with customer service.
Key Benefits
What’s Possible with Self-Service Returns
A Delightful Customer Journey
Self-service returns with Blue Yonder eliminates the need for customers to access printers, contact customer service or find their own way to ship parcels. Instead, they get a smooth, simple process with complete visibility that helps them trust your brand more.
Returns Visibility
With Blue Yonder’s returns initiation, you have a clear view of inbound returns volume before it arrives at the warehouse, so you can manage resources efficiently and turn returns around faster.
A Fully Digital Experience
By empowering customers to initiate returns, you can give them a branded, tailored experience with total transparency while also improving your own ability to track parcels and act on insights.
Work smarter with Blue Yonder
Simplify the Returns Process
Make it easier for both customers and teams to manage returns with a fully digitized, customizable process that’s more efficient.
Improve Resale Rates
Restock returned items rapidly to ensure resale is possible at full price while also ensuring customers are less likely to churn with a simplified process.
Compete with Innovators
Transform the customer experience to match the ease and simplicity of market leaders and innovative competitors.
Make it easier for both customers and teams to manage returns with a fully digitized, customizable process that’s more efficient.
Improve Resale Rates
Restock returned items rapidly to ensure resale is possible at full price while also ensuring customers are less likely to churn with a simplified process.
Compete with Innovators
Transform the customer experience to match the ease and simplicity of market leaders and innovative competitors.
Case Studies
Success stories in Returns Initiation
Australia Post handled 85% of Australian E-commerce parcels, but returns were a common challenge for its many retail clients. To retain existing retailers and win even more market share, Australia Post needed a market-leading returns solution to offer all types of retailers. Blue Yonder built a customized returns platform solution powering a suite of modular products thus giving a world-leading returns experience to Australian retailers, consumers, and carriers.
Related Resources
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Thought Leadership
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Returns Management: How Balance Customer Experience with Cost Optimization
Event Replay
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