Returns Initiation

  • Returns Initiation

Solutions

Returns Initiation

Give your customers a smooth and efficient way to initiate returns with a modern, self-service process.

Overview

How to Balance Customer Experience with Cost Optimization

A digitized approach to returns initiation and management lowers costs and improves customer experiences at the same time. See how that’s possible.
person holding parcel
0%

Average e-commerce return rate

0%

of consumers consider the quality of a retailer’s return policy when making purchase decisions

Features & Capabilities

A Customer-Driven Returns Journey

Digitize Your Returns Process

Give customers a simple returns interface - fully customizable, brandable and embedded into your site.
Returns Initiation

Returns data-driven decisioning

Collect and action data from all returns to build and apply automated intelligent rules to transport and process returns efficiently.
Returns Initiation

Custom Policies and Reason Codes

Enforce your returns policy and only allow eligible returns. Combine order data, reason codes and customer data to optionally charge for specific returns.
Returns Initiation

Paperless End-to-End Process

Reduce spend and waste on returns labels and forms with a digital return journey.
Returns Initiation

Consumer Tracking and Communications

Use automated, branded comms to keep your customers and teams fully informed on returns status while reducing interactions with customer service.
Returns Initiation

Key Benefits

What’s Possible with Self-Service Returns

A Delightful Customer Journey

Self-service returns with Blue Yonder eliminates the need for customers to access printers, contact customer service or find their own way to ship parcels. Instead, they get a smooth, simple process with complete visibility that helps them trust your brand more.
person simultaneously on phone and typing on laptop

Returns Visibility

With Blue Yonder’s returns initiation, you have a clear view of inbound returns volume before it arrives at the warehouse, so you can manage resources efficiently and turn returns around faster.
placing label on parcel

A Fully Digital Experience

By empowering customers to initiate returns, you can give them a branded, tailored experience with total transparency while also improving your own ability to track parcels and act on insights.
dashboard screen on laptop

Work smarter with Blue Yonder

person with glasses

eCommerce Director

Simplify the Returns Process

Make it easier for both customers and teams to manage returns with a fully digitized, customizable process that’s more efficient.

Improve Resale Rates

Restock returned items rapidly to ensure resale is possible at full price while also ensuring customers are less likely to churn with a simplified process.

Compete with Innovators

Transform the customer experience to match the ease and simplicity of market leaders and innovative competitors. 

Case Studies

Success stories in Returns Initiation

    • Blue Yonder Turns Returns into a Competitive Advantage for Australia Post
      Blue Yonder Turns Returns into a Competitive Advantage for Australia Post

      Australia Post handled 85% of Australian E-commerce parcels, but returns were a common challenge for its many retail clients. To retain existing retailers and win even more market share, Australia Post needed a market-leading returns solution to offer all types of retailers. Blue Yonder built a customized returns platform solution powering a suite of modular products thus giving a world-leading returns experience to Australian retailers, consumers, and carriers.

    Related Resources

    Returns Management: How Balance Customer Experience with Cost Optimization
    Returns Management: How Balance Customer Experience with Cost Optimization
    Event Replay
    In today's retail landscape, rising return rates and high consumer expectations make managing returns costly and challenging. Integrating a ...