With rising e-commerce volumes, postal and parcel carriers are integrating AI-based automated decisioning, digital networks, and advanced logistics capabilities to proactively keep customers informed while addressing growth in parcel volume and evolving consumer behavior. Digitization is now essential for managing increased parcel demand efficiently, providing scalable solutions, and capturing market share. Carriers can leverage end-to-end supply chain solutions and a digitally connected network to optimize timeliness, labor, and reliability for each delivery and offer self-service return solutions to their clients. Timely and reliable service with visibility at an optimal cost of choices is desired.
- Postal & Parcel Carriers
Industry Challenges
Drive productivity and customer satisfaction amidst significant growth
Increasing fleet management complexity
Competitors are enhancing their omni-channel and digital capabilities to overcome increasing complexity and adapting to daily volume and density fluctuations. If carriers are to stay competitive and still to offer timely, scalable, and reliable service with improved visibility for the customers, they too must embrace flexibility, boost efficiency, and balance customer satisfaction, sustainability, and costs.
Employee shortage, availability and retention
The demand for talent and retention are becoming critical challenges. With a dramatic increase in e-commerce volumes, postal and parcel carriers must find ways to achieve cost-effective staffing and reduce uncovered shifts.
Simplify the consumer experience and take pressure off staff
Rising return volumes strain staff resources, diverting them from other tasks and causing consumer queues, which negatively impacts both the staff and customer experience.
Our value as a go-to-market partner for postal and parcel carriers
0%
reduction in overall travel distances
0%
increased employee engagement
+0million
Returns handled
Case Studies
Success stories with Postal & Parcel Carriers
DHL Supply Chain, the global leader in contract logistics, had a vision: to create a new “plug & play” robotics hub that allowed their customers to harness robotics systems tailored to their individual business needs. Learn how, together with Microsoft, Blue Yonder helped DHL implement their first robotics hub at Tiendanimal, the largest online pet retailer in Spain.
Australia Post handled 85% of Australian E-commerce parcels, but returns were a common challenge for its many retail clients. To retain existing retailers and win even more market share, Australia Post needed a market-leading returns solution to offer all types of retailers. Blue Yonder built a customized returns platform solution powering a suite of modular products thus giving a world-leading returns experience to Australian retailers, consumers, and carriers.
Business Impact
Powering modern, scalable operations for post and parcel carriers
Transform your logistics and Returns Operations with AI-powered digital capabilities
Enhanced customer experience with real-time personalized updates and accelerate your automation transformation with state-of-the-art, AI-based logistics solutions to optimize labor, routes, shipments and warehouse space for improved speed, efficiency, and resiliency.
Boost workforce performance with incentives and best practices
Enhance workforce performance potential and cultivate a high-performance culture through standard methodologies and workforce incentives that uncover process improvement opportunities and reward productivity.
Help your retail customers offer a better returns experience
Provide your customers with an intelligent online returns initiation and orchestration engine, that incentivizes consumers to return items back to their stores or via a convenient drop-off kiosk provided by you.
Capabilities
Exceed customer expectations and gain market share
Resourcing and Labor Management
Improve availability and engagement of your critical resources
As e-commerce volumes grow, empower your business with real-time visibility and demand-based forecasting to optimize workforce needs. Ensure cost-effective staffing, reduce uncovered shifts and enhance schedule accuracy by automating schedules. Boost employee engagement, increase retention and lower training costs, while minimizing overtime with precise forecasting for a multigenerational workforce.
Transportation Management
Optimize fleets, routes and schedules
Optimize routes, automate scheduling and improve load efficiency to save costs, fuel and time while meeting ESG targets. Use real-time data to minimize idle time and adjust routes, enhancing fuel efficiency. Accelerate fleet electrification, reduce emissions and track environmental progress, all while ensuring regulatory compliance and improving driver well-being through balanced scheduling.
Returns Initiation
Effortlessly manage retail customers
The Blue Yonder Carrier Portal enables you to manage multiple customers from a single, centralized interface. Effortlessly authorize new customer onboarding and access a wealth of data for key performance insights, including metrics on which retailers are driving the highest volumes.
Drop-off Kiosks
Fully-branded, accessible returns experiences
Consumers gain access to a fully digitized journey that allows them to book a return in a matter of seconds. They can print a label at home or have a label printed for them in-store with friendly tracking updates throughout the process.
Industry Insights
2024 Supply Chain Executive Survey E-Book
Thought Leadership
Blue Yonder's 2024 Supply Chain Executive Survey explored how global senior executives across manufacturing, retail, logistics service ...
E-Commerce Returns 2024: Measuring Online Retail’s Returns Reaction
Analyst Report
2023 saw retailers take action to limit the impact of returns on their business, but in this survey of 210 U.S. online retailers, it’s ...
E-Commerce Returns 2024 European Retail Survey
Thought Leadership
The growing challenge of online returns has led European online retailers to make significant changes in the last year, but how effective ...