- Apparel & Footwear
Industry Challenges
Take the waste and hassle out of returns
Lower the cost of managing returns
Apparel retailers face some of the highest returns rates in the industry, so it’s critical you manage returns in a way that lowers the costs of labels, shipping and staff processing.
Restock more rapidly
It can be complex, time-consuming and expensive to determine the appropriate treatment for each returned item. Decrease the time taken to restock items so their resale value remains high.
Deliver a better customer experience
Customers expect to be able to return apparel items at no cost, but you need to be able to deliver an experience that offers convenience and faster refunds to promote loyalty and good reviews.
Proven results in returns management
+0
NPS across millions of returns
0/3
CSAT scores across millions of shoppers
+0
million returns handled
How Blue Yonder Helps
Why Apparel and Footwear retailers trust Blue Yonder
Resell more stock
Blue Yonder Returns Management enables you to route returned items to the best possible locations faster so you can restock items while their resale value is high, reducing losses, costs and waste.
A great customer experience
Give customers a simple, self-service journey with more carrier and drop-off options, and faster refunds thanks to quicker returns handling.
Drive sustainability
With Blue Yonder Returns Orchestration rules you can consolidate returns transportation to minimize shipping miles and carbon emissions.
Our Capabilities
Scalable returns processes
Returns Initiation
Customizable rules that block out-of-policy returns
Give customers a simple self-service returns interface where they can raise their return, see customized drop-off and collection options and get a label or QR code.
Returns Orchestration
Optimize decisions with returns data
Blue Yonder’s solutions give you the visibility you need to understand which resources are needed to handle returns, what stock will come back and which SKUs have the highest return rates. This data gives critical insight for fraud prevention, future stock decisions and returns policies.
Returns Management
Reduce losses, waste and costs from returns
Apparel returns require precision at scale. Ensure every returned item is routed to the right location via the right carrier service based on its weight, size, reason code, SKU, customer and item value so every returns journey matches your inventory strategy.
Returns Processing
Help staff process returns
With Blue Yonder Returns Processing, you can give your store staff and warehouse operatives the precise, step-by-step instructions they need to efficiently disposition returns based on item data and custom rules.
Drop-off Kiosk
Give customers the returns experience they want
Digitized, self-service returns ensure your customers have a convenient way to return items without queuing. And when you place drop-off kiosks in your stores, you can increase footfall and the potential for further purchases.
Industry Insights
Returns Management For Retail
Solution Overview
Improve the returns experience for customers while optimizing returns journeys and processing to improve efficiency and drive ...
E-Commerce Returns 2024 European Retail Survey
Thought Leadership
The growing challenge of online returns has led European online retailers to make significant changes in the last year, but how effective ...
Returns Management: How Balance Customer Experience with Cost Optimization
Event Replay
In today's retail landscape, rising return rates and high consumer expectations make managing returns costly and challenging. Integrating a ...