Smart Disposition

Solutions

Smart Disposition

Leverage intelligent decisioning to transform returns from a cost into a competitive advantage.

Overview

Create the ideal journey for every return

Every return is different. Smart Disposition, our advanced decisioning engine, analyzes data, such as SKU, condition, customer, and location to determine the most efficient and profitable outcome for each return.​

Reduce Complexity and Costs for Your Reverse Logistics

Features & Capabilities

AI-powered decisioning to orchestrate returns

Intelligent routing

With Smart Disposition, AI determines the best destination for each return—whether a cost-efficient warehouse or a store with the highest chance of resale—analyzing factors like weight, size, reason code, SKU, and inventory strategy.​

Configure and enforce policy

With Smart Disposition, enforce custom policies to block ineligible returns, offer discounts as return alternatives, and tailor refund triggers based on specific customer segments and product types.​

Customizable reason codes and rules

Set unique reason codes and rules, allowing Smart Disposition to identify the optimal channel for each return.​
Key Benefits

Orchestrating the End-to-End Returns Journey

Recover more revenue from returns

Smart Disposition optimizes return routing and processing, ensuring items are resold quickly at full price while minimizing markdowns.

Maximum routing efficiency

Achieve maximum routing efficiency, reducing transportation costs and emissions by directing each item to the optimal location with the ideal logistics method.

Cut down waste

Minimize waste by preventing out-of-policy returns, maximizing the resale potential of returned items, and using returns as a strategic inventory source to reduce overstock, over-ordering, and environmental impact.

Work smarter with Blue Yonder

Supply Chain Director

Reduce supply chain costs

Lower supply chain and transportation costs by leveraging automated, intelligent routing and shipping decisions for returns.

Rapid, efficient returns

Optimize stock levels across stores and distribution centers by processing returned stock more efficiently and ensuring it is dispositioned quickly.

Integrate rapidly and build iteratively

Integrate seamlessly with your existing order and warehouse management systems, and scale effortlessly with Blue Yonder’s flexible solutions.

Enhance performance and growth with Professional Services

Partner with Blue Yonder Professional Services to get the most value from your Blue Yonder solution—faster time to value, solution expertise and a proven track record of success. Our Services Team is with you every step of the way to create a modern and resilient supply chain. 
Case Studies

Success stories in Returns Management

  • Australia Post handled 85% of Australian E-commerce parcels, but returns were a common challenge for its many retail clients. To retain existing retailers and win even more market share, Australia Post needed a market-leading returns solution to offer all types of retailers. Blue Yonder built a customized returns platform solution powering a suite of modular products thus giving a world-leading returns experience to Australian retailers, consumers, and carriers.

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