- Specialty Retail
Industry challenges
Key Challenges in Specialty Retail
Manage complexities
Whether you're a marketplace looking to manage returns through third-party vendors, a social seller or a retailer of irregular items, our sophisticated decisioning engine allows you to route, process and manage returns quickly and easily, according to your custom rules.
Process returns quickly
Enable store and warehouse staff to move returned items quickly back into inventory, maximizing revenue, minimizing waste and increasing efficiency.
Delight customers
Give customers a consistent digital experience for every return with convenient drop-off, collection and courier choices, automated communications, and fast refunds.
Proven results in returns management
+0
NPS across millions of returns
0/3
CSAT scores across millions of shoppers
+0
million returns handled
Case Studies
Success stories in returns management
Australia Post handled 85% of Australian E-commerce parcels, but returns were a common challenge for its many retail clients. To retain existing retailers and win even more market share, Australia Post needed a market-leading returns solution to offer all types of retailers. Blue Yonder built a customized returns platform solution powering a suite of modular products thus giving a world-leading returns experience to Australian retailers, consumers, and carriers.
How Blue Yonder Helps
Why specialty retailers trust Blue Yonder
Improve customer lifetime value
A convenient and simple returns experience ensures customers come back after a return.
Lower cost-to-serve
Optimized returns journeys reduce transportation and processing costs, making it both easier and more cost-effective to handle large volumes of returns.
Resell more stock at full price
Faster returns processing means that items can be made available for resale more rapidly while their resale value is still high.
Our Capabilities
Returns management solutions for specialty retail
Returns Initiation
Adaptable to your needs
Specialty retailers often have unique returns needs such as specialized carrier services or customized returns policies. Digitized returns ensure each customer sees tailored options when initiating their return.
Returns Orchestration
Lower the cost of returns
By implementing a fully digitized process for returns, you can ensure that each returned item is routed to the best location and on the best carrier service based on the weight, size, reason code, SKU, customer, item value and inventory.
Returns Management
Use returns data to inform decision making
Without visibility into returns, you can’t know which resources will be needed to handle them, what stock will come back and which SKUs have the highest return rates. Digitized returns generate data that can provide invaluable insights that inform decisions around future stock, returns policies and analytics.
Returns Processing
Give staff clarity
Blue Yonder Returns Processing gives your store staff and warehouse operatives precise, step-by-step instructions on how to handle returns and disposition them based on item data and custom rules.
Drop-Off Kiosks
Delight your customers
Give your customers a simple and convenient way to return items without queueing. When you use your stores as drop-off points, you’ll even increase footfall and the likelihood of new purchases.
Industry Insights
Returns Management For Retail
Solution Overview
Improve the returns experience for customers while optimizing returns journeys and processing to improve efficiency and drive ...
E-Commerce Returns 2024 European Retail Survey
Thought Leadership
The growing challenge of online returns has led European online retailers to make significant changes in the last year, but how effective ...
Returns Management: How Balance Customer Experience with Cost Optimization
Event Replay
In today's retail landscape, rising return rates and high consumer expectations make managing returns costly and challenging. Integrating a ...