Meet with Blue Yonder
Event
Paradies Lagardère’s’ business model stands out for operating multiple concepts and brands within airports across North America, necessitating the sharing of employees across various locations and presenting unique scheduling challenges. These challenges were compounded by differing work rules governed by various collective bargaining agreements across multiple airports, leading to distinct work rules specific to each airport. Historically, managing and sharing schedules while accommodating associates' individual preferences, such as scheduling preferences and time-off requests, was daunting.
Paradies Lagardère selected Blue Yonder to tackle workforce management challenges effectively across its business largely due to its understanding of the company’s business model and operational challenges.
Improving service and satisfaction
The implementation of Blue Yonder workforce management solutions has resulted in tangible improvements for the company’s associates. By aligning employee schedules with peak business hours while adhering to personal preferences and work rules Paradies Lagardère has enhanced service quality and employee satisfaction. By streamlining its scheduling processes, it has significantly decreased administrative efforts required by management teams. The benefits of this approach have been visible in increased customer satisfaction metrics and feedback. The auto-scheduling feature has proven to be a game-changer, allowing the company to assign employees across various store locations efficiently.
Looking forward
Through this strategic implementation, Paradies Lagardère has successfully navigated its business challenges, ensuring robust operations and service delivery. The journey with Blue Yonder illustrates a committed approach to innovation and employee satisfaction, and the collaboration between Paradies and Blue Yonder is poised to grow significantly.
