Solutions
Online Returns
Optimize online returns with intelligent decisioning and seamless integration for a smooth, efficient, and tailored customer experience.
- Online Returns
Overview
How to Balance Customer Experience with Cost Optimization
A digitized approach to online returns lowers costs, improves customer experiences and optimizes the entire returns process. See how that’s possible.
Why smooth online returns matters
0%
Average e-commerce return rate
0%
of consumers consider the quality of a retailer’s return policy when making purchase decisions
Features & Capabilities
A Customer-Driven Returns Journey
Customer portal
Give customers a simple returns interface - fully customizable, brandable and embedded into your site.
Data-driven decisioning
Use Smart Disposition to optimize every return, reducing costs, recovering revenue, and enhancing sustainability.
Custom policies and reason codes
Enforce returns policies with dynamic decisioning. Use order, customer, and SKU data to tailor returns options and reduce costs.
Paperless end-to-end process
Reduce spend and waste on returns labels and forms with a digital return journey.
Consumer tracking and communications
Keep customers informed with automated, branded updates while reducing customer service interactions.
Key Benefits
What’s possible with self-service returns
Why smooth online returns matter
Blue Yonder Online Returns eliminates the need for printers or customer service calls. Customers enjoy a smooth, simple process with full visibility, building trust in your brand.
Returns visibility
With Blue Yonder Online Returns, you gain a clear view of inbound returns before they arrive at the warehouse, helping you manage resources efficiently, restock quickly and reduce markdowns.
A fully digital experience
Empower customers with a branded, tailored returns experience while improving your ability to track parcels, optimize inventory, and act on insights.
Work smarter with Blue Yonder
eCommerce Director
Simplify the returns process
Streamline returns for customers and teams with a fully digitized, efficient process, powered by Smart Disposition to optimize every step.
Improve resale rates
Improve Resale Rates: Restock returns faster to maximize resale value and reduce churn with a seamless, efficient process.
Compete with innovators
Deliver a returns experience that rivals market leaders, combining ease, efficiency and innovation.
Streamline returns for customers and teams with a fully digitized, efficient process, powered by Smart Disposition to optimize every step.
Improve resale rates
Improve Resale Rates: Restock returns faster to maximize resale value and reduce churn with a seamless, efficient process.
Compete with innovators
Deliver a returns experience that rivals market leaders, combining ease, efficiency and innovation.
Enhance performance and growth with Professional Services
Partner with Blue Yonder Professional Services to get the most value from your Blue Yonder solution—faster time to value, solution expertise and a proven track record of success. Our Services Team is with you every step of the way to create a modern and resilient supply chain.
Related Resources
E-Commerce Returns 2024 European Retail Survey
Thought Leadership
E-Commerce Returns 2024 European Retail Survey
The growing challenge of online returns has led European online retailers to make significant changes in the last year, but how effective have they been? Download the report to see why a majority say that returns is a significant issue for their ...
Returns Management: How Balance Customer Experience with Cost Optimization
Event Replay
Returns Management: How Balance Customer Experience with Cost Optimization
In today's retail landscape, rising return rates and high consumer expectations make managing returns costly and challenging. Integrating a returns portal with order data can streamline operations, reduce costs, and improve profitability without ...