Online Returns Software

2025 Supply Chain Compass: How Supply Chain Leaders Are Navigating Complexity

In this survey of nearly 700 businesses, we asked supply chain leaders about their ambitions, fears, goals and strategies. Find out the overall direction of the industry, the state of the art of supply chain management, why optimism remains strong and which key actions are being prioritized to achieve strategic goals like building resilience, implementing new technology, and becoming more sustainable.

Beyond Silos: Evolving to an Enterprise Supply Chain

Incisiv explores the significant transformation underway in modern supply chains, detailing the shift away from fragmented processes and point solutions to more agile platforms and collaborative workflows. This evolution addresses systemic issues such as inflexibility and disconnected communication, enhancing supply chain responsiveness, sustainability, and profitability.

Solutions

Online Returns

Optimize online returns with intelligent decisioning and seamless integration for a smooth, efficient, and tailored customer experience.

Online Returns

Overview
Features & Capabilities
Key Benefits
Case Studies
Related Resources

Overview

How to Balance Customer Experience with Cost Optimization

A digitized approach to online returns lowers costs, improves customer experiences and optimizes the entire returns process. See how that’s possible.

Why smooth online returns matters

Average e-commerce return rate

of consumers consider the quality of a retailer’s return policy when making purchase decisions

Features & Capabilities

A Customer-Driven Returns Journey

Customer portal

Give customers a simple returns interface - fully customizable, brandable and embedded into your site.

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Data-driven decisioning

Use Smart Disposition to optimize every return, reducing costs, recovering revenue, and enhancing sustainability.

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Custom policies and reason codes

Enforce returns policies with dynamic decisioning. Use order, customer, and SKU data to tailor returns options and reduce costs.

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Paperless end-to-end process

Reduce spend and waste on returns labels and forms with a digital return journey.

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Consumer tracking and communications

Keep customers informed with automated, branded updates while reducing customer service interactions.

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Key Benefits

What’s possible with self-service returns

Why smooth online returns matter

Blue Yonder Online Returns eliminates the need for printers or customer service calls. Customers enjoy a smooth, simple process with full visibility, building trust in your brand.

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Returns visibility

With Blue Yonder Online Returns, you gain a clear view of inbound returns before they arrive at the warehouse, helping you manage resources efficiently, restock quickly and reduce markdowns.

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A fully digital experience

Empower customers with a branded, tailored returns experience while improving your ability to track parcels, optimize inventory, and act on insights.

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Work smarter with Blue Yonder

eCommerce Director

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Simplify the returns process

Streamline returns for customers and teams with a fully digitized, efficient process, powered by Smart Disposition to optimize every step.

Improve resale rates

Improve Resale Rates: Restock returns faster to maximize resale value and reduce churn with a seamless, efficient process.

Compete with innovators

Deliver a returns experience that rivals market leaders, combining ease, efficiency and innovation.

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Enhance performance and growth with Professional Services

Partner with Blue Yonder Professional Services to get the most value from your Blue Yonder solution—faster time to value, solution expertise and a proven track record of success. Our Services Team is with you every step of the way to create a modern and resilient supply chain.

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Case Studies

Success stories in Online Returns

Related Resources

E-Commerce Returns 2024 European Retail Survey

Thought Leadership

E-Commerce Returns 2024 European Retail Survey

The growing challenge of online returns has led European online retailers to make significant changes in the last year, but how effective have they been? Download the report to see why a majority say that returns is a significant issue for their ...

Returns Management: How Balance Customer Experience with Cost Optimization

Event Replay

Returns Management: How Balance Customer Experience with Cost Optimization

In today's retail landscape, rising return rates and high consumer expectations make managing returns costly and challenging. Integrating a returns portal with order data can streamline operations, reduce costs, and improve profitability without ...

Online Returns

Unlock 12x ROI with a true end-to-end supply chain platform

End-to-End Planning & Execution

Blue Yonder Network

AI & Machine Learning

Data Cloud & Platform

Composable Journeys

Professional Services

User Experience

Our solutions have the power to unveil the hidden.

ICON 2026

Blue Yonder unveils advanced AI-driven Cognitive Solutions

Accelerate Informed Decisions With AI Built for Supply Chain

Demystifying AI for Supply Chain Leaders

Reorganizing for AI: How Supply Chain Leaders Have to Adapt

Success stories showcase the transformative impact we've had on their businesses.

DHL

Carlsberg Group

Walgreens

Browse all our resources: whitepapers, guides, reports and more.

How AI-Enabled Planning Will Improve Your Supply Chain Performance

2025 Supply Chain Compass: How Supply Chain Leaders Are Navigating Complexity

Beyond Silos: Evolving to an Enterprise Supply Chain

ICON 2026

Online Returns

How to Balance Customer Experience with Cost Optimization