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“Our new customers can choose any warehousing provider, so our goal is to deliver an experience where they never want to leave. That means streamlining the onboarding process to minimize operational change, effort and costs. Thanks to Blue Yonder, today we can get a customer set up on our system in less than 24 hours, depending on the complexity of the solution required. That sort of flexibility is key for winning new business, as well as retaining customers.”
Streamlining the process of third-party billing
“Blue Yonder’s warehouse management solution, combined with its extended third-party billing capabilities, allow SLH to do more with less. The invoicing system used to be manual, with a team in place consolidating and sending out invoices to customers on a weekly basis. It took days or even weeks to finalize the numbers. Using Blue Yonder’s fully integrated solutions, every week up to 500,000 billing transactions get processed and converted to invoice lines within three days. Now that the invoicing process is fully automated, invoices go out to customers much faster, which in turn means Silk gets paid faster and faces far fewer billing disputes.”
Solution benefits
Blue Yonder’s warehouse management solution enables SLH to quickly adapt to change. The company can continuously optimize tasks, define priorities and reconfigure workflows to meet each customer’s cost and service expectations, even as they evolve. Blue Yonder warehouse management allows SLH to standardize its operational processes, while also providing a personalized experience and custom services. The solution enables SLH to put customer needs first and improve the overall customer experience, while still working efficiently and cost effectively. Intuitive and user-friendly, Blue Yonder warehouse management is a flexible solution that makes it easy for SLH to onboard new warehousing customers in less than 24 hours.
