Headquartered in San Diego, California, Petco is the largest U.S. retailer of pet products and services, with 1,500 locations.
Success Story
Petco
Inventory Availability and Omni-Channel Fulfillment
Petco
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“While projects of this scale are typically extremely complex, taking six months or more to deploy, with Petco’s leadership and Blue Yonder’s expertise, the BOPIS project was able to be fully deployed across all 1500 retail locations in less than four months.”
A solid foundation for omni-channel growth
“Petco’s technical architecture was composed of multiple disparate platforms, prohibiting the ability to achieve a single view of inventory and enable the new BOPIS capability at the scale and performance level required for the emerging needs of Petco.com. Today, Blue Yonder complements Petco’s existing technology ecosystem and provides a consolidated, scalable and high-performing microservices foundation on which future omni-channel initiatives can be built.”
Purchasing flexibility encourages consumer sales
“With Blue Yonder’s inventory availability and omni-channel fulfillment capabilities, Petco is able to provide consumers with a real-time perspective on available inventory and their buying options right now. The solution creates an urgency to purchase by powering features such as buy online pick up in-store, view in-store and ship from store.”
Solution benefits
Blue Yonder’s inventory availability and omni-channel fulfillment capabilities unify Petco’s inventory, fulfillment and customer location data in a single platform to create customer-centric, personalized digital commerce. The results include higher conversion rates, reduced levels of abandonment and increased shopper satisfaction. Blue Yonder’s platform modernizes traditional technical architectures by leveraging microservices, data science, open application programming interfaces (APIs), and out-of-the-box adapters for order-management and inventory systems. The solution is capable of operating at true internet scale. It supports thousands of transactions per second, with single to double-digit millisecond response times for all inventory and fulfillment-related queries.
