Bata


Bata’s transformation began with the recognition that its existing systems could not keep pace with evolving consumer trends, such as increasing e-commerce purchases. The shoe retailer sought a unified, agile platform capable of integrating merchandising, assortment, demand, and replenishment planning. The first deployment targeted India and Thailand, representing nearly a third of Bata’s global business.
The implementation was complex, with over 100 people across multiple continents collaborating. Data accuracy was a central focus, as historical inconsistencies and mismatches threatened forecast reliability. Blue Yonder partner Infosys and the Blue Yonder Professional Services team worked closely with Bata to resolve these issues, implement operational enhancements, and refine workflows to boost productivity.
Operational improvements—ranging from UI refinements to enhanced calculation logic—helped streamline assortment planning, and Blue Yonder Professional Services helped Infosys fill in knowledge gaps and establish best practices for Bata. Following go-live, the company and Blue Yonder shifted focus to stabilizing operations. This included establishing focused support groups, clear ownership structures, and regular cross-functional meetings.
With the Blue Yonder end-to-end planning solution, powered by Microsoft Azure, Bata has achieved an average in-store availability rate of 72% across Thailand and India post-implementation (with an 8% improvement in India between 2024-2025), ensuring customers can find the products they want when they need them.
Between 2024 and 2025 there have been significant improvements for Bata. Forecast accuracy has grown by 2% in India and 9% in Thailand, enabling more precise and confident decision-making across the supply chain. This has led to inventory reductions of 13% and 29%, and stock turn performance improvements of 15% and 31%, respectively, year on year.
Blue Yonder Fulfillment and Store Insights have helped Bata match product distribution to local demand and shorten product cycles. These operational gains have delivered significant financial impact, supporting Bata’s commitment to customer satisfaction and operational excellence.
“Blue Yonder’s merchandising and supply chain planning capabilities enable us to plan customer offers, forecast demand and execute more efficient inventory strategies that lead to higher availability and shorter product life cycles. With a modern platform we’re able to access a unified view of data, streamline our processes and enhance decision-making across our network.”—Barbara Franceschetto, Chief Global Product Officer, Bata Group.
“Since implementing Blue Yonder, we’ve seen significant improvements,” points out Franceschetto. “In India and Thailand, our average in-store availability has increased to 72%, and we’ve been able to shorten product cycles, allowing us to introduce and replenish new collections more quickly. These early wins are just the beginning of our journey to provide the best possible offerings to our customers.”
Bata now has an optimized process that supports a faster, more responsive supply chain, driving better business decisions and a more rapid, accurate response to changes in consumer demand. Bata can effectively distribute merchandise, seamlessly produce seasonal assortment plans, and build an intelligent distribution plan over time.
“At Bata, we’re dedicated to providing quality footwear, and this collaboration with Blue Yonder aligns perfectly with our commitment to excellence. Together, we’re redefining our landscape, while setting new standards in innovation, sustainability and customer satisfaction,” says Franceschetto.