After a demanding peak season that underscored the need for speed, accuracy, and resilience, Blue Yonder is introducing the next evolution of Order Management that is designed to help retailers move faster and operate smarter.
Blue Yonder Order Management: The future-ready generation of order management solutions - re-imagined, agentic, user-first systems ready for anything tomorrow has in store.
At the center of this evolution is a revolutionary UX/UI that employs AI agents, is designed to simplify complexity, increase accountability, and speed – all while providing a personalized experience for each user. Built on Blue Yonder’s existing inventory and order management microservices, the latest release completely reimagines how users interact with solutions and delivers end-to-end order visibility, intelligent prioritization, and transparent sourcing decisions. Smart queues, explainable fulfilment sourcing views, and agentic chat interactions ensure teams can focus on what matters most: identifying risks and preventing problems before they impact customers.
Native AI agents that work alongside your teams
This release introduces role-based AI agents embedded directly into Blue Yonder Order Management:
- The Fulfillment Agent explains order sourcing decisions, monitors on-time delivery goals, and enables rapid configuration updates through guided conversations and actionable alerts, helping teams optimize fulfillment costs, SLA adherence, and customer satisfaction.
- The Customer Service Agent acts as an intelligent ally for frontline teams, helping to capture and modify orders, respond quickly with AI-generated insights, and proactively surface risks such as delays or payment issues—dramatically reducing time to resolution.
These agents are designed to augment human expertise, providing clarity, speed, and confidence with every decision.
Order-driven demand planning powered by unified inventory
As omnichannel fulfillment grows more complex, retailers need a single, accurate view of inventory across all nodes. Enhancements to our OMS now strengthen order-driven demand planning by directly connecting real-time orders with planning and fulfillment decisions. Enhancements to the Fulfillment Sourcing Simulator and Intelligent Rebalancer now allow teams to simulate sourcing strategies across nodes and make better planning decisions —optimizing cost, proximity, and service levels to improve ideal order placement and fill rates.
The journey and the destination – AI-powered, interconnected solutions with cognitive intelligence
2026 marks a milestone for Blue Yonder Order Management solutions. We continue to push the boundaries of innovation, intelligence, and incredible speed and scale with our OMS capabilities and shape the future of Order Management, where AI agents, unified inventory, and intelligent orchestration come together to help retailers execute with confidence, speed, and profitability from click to delivery.
