Key takeaways
The survey results were quite insightful and highlight critical trends and priorities shaping the future of omni-channel commerce and order management.
AI and ML revolutionizing commerce
AI and ML are increasingly pivotal, enabling real-time decision-making and personalized customer interactions. Companies leverage these technologies to optimize inventory, enhance order orchestration and improve demand forecasting accuracy. AI’s role is not just a differentiator but an essential element of a competitive strategy.
Dynamic and expanding omni-channel ecosystem
Retailers and brands are navigating an ever-changing omni-channel environment, with the emergence of new sales platforms and customer touchpoints. The shift requires a unified view of inventory and seamless integration across diverse channels, including social commerce, marketplaces, and brick-and-mortar locations.
Customer-centric supply chain priorities
Delivering exceptional customer experiences remains a top priority. More than 50% of surveyed executives are prioritizing 1) accurate, real-time inventory visibility and 2) agile fulfillment strategies to help minimize stockouts, reduce overstocks and prevent markdowns. Survey respondents emphasized the importance of aligning supply chain operations with customer expectations for speed, transparency and convenience.
Speed and minimal disruption: the ROI imperative
The need for rapid implementation of advanced OMS solutions with minimal operational disruption is paramount. Companies prioritize scalable systems that ensure quick time-to-value while maximizing ROI. The emphasis is on achieving operational efficiency without sacrificing flexibility or customer satisfaction.
Commerce and order management: delivering on every promise, profitably
At Blue Yonder, we specialize in transforming your digital commerce and order management processes into a seamless, efficient and customer-centric experience. In today’s competitive landscape, where customer expectations are high, our solutions ensure you can make only the promises you can keep and keep the promises you have made — profitably.
By uniting supply chain planning and execution with intelligent decision-making tools, we enable businesses to elevate customer satisfaction, optimize fulfillment and drive sustainable growth.
Learn how Blue Yonder empowers organizations with seamless omnichannel solutions.
