Operations, management, and customers are scrambling to deliver faster, with tighter margins and fewer resources. Consumers want real-time answers, so logistics teams are left chasing down answers with disconnected processes and tribal knowledge of silos. When another disruption hits—tariffs, weather, fires, recalls—the teams are left reacting again.
Leaders in logistics today: there are pressures to reduce labor costs, exceed service levels, balance inventory in the right locations to match demand, collaborate with suppliers and carriers, and connect all your decisions among your operations. If you are not leading with value-added services and offering new ways of working across decisions that improve your bottom line, your company is behind. Operations leaders know the feeling: you are constantly fighting fires instead of driving strategy. Your biggest clients demand real-time updates that you cannot provide. Your teams scramble to coordinate across disconnected systems. Margins keep shrinking despite harder work and labor turnover is high.
Collaboration breaks down silos and improves visibility gaps. How do you improve your business for your people and the experience of end consumers in the age of AI?
The difference between industry leaders and everyone else is not resources or luck. It is their ability to orchestrate complex networks with precision and foresight in real-time as a disruption occurs. The Network Command Center’s capabilities are transforming how top LSPs operate, turning operational silos into strategic advantage.
The chaos executives can’t ignore
It’s Monday morning, and three critical scenarios are unfolding simultaneously:
- Your top automotive client has accelerated their production schedule and needs components delivered 48 hours earlier than planned.
- Your warehouse teams weren’t notified, so the inventory sits unpicked as the latest inbound truck never arrived.
Meanwhile, your carrier has arrived on time for their appointment. - Across the country, one distribution center operates at 65% capacity while another struggles with mounting overtime costs trying to handle unexpected volume surges—all because your labor management system can’t balance workloads across facilities and inventory mix.
- Simultaneously, a customs delay has impacted 30% of this week’s international shipments, yet because your systems don’t communicate with each other, sales teams continue promising on-time deliveries that can’t possibly be met.
This isn’t an occasional challenge in logistics—for many LSPs, it’s business as usual. But it’s important to understand that these aren’t merely operational inconveniences; they are strategic vulnerabilities that directly impact profitability and market position.
The scale of this problem is significant: According to Gartner, only 21% of supply chain leaders have achieved a highly resilient network—one with good visibility and the agility to rapidly shift sourcing, manufacturing, logistics and distribution activities. While most organizations aim to significantly improve resilience within the next two to three years, they struggle with balancing increased resilience against additional costs.
“The executives who are pulling ahead in today’s market understand that these challenges aren’t just “the nature of logistics”—they’re the result of outdated systems that were not built to handle multiple partners and processes”, said Ann Marie Jonkman, “And they are addressing the root cause before their competition does. Disconnected systems, processes and decisions create waste. Waste increases your cost and reduces first time quality and your customers’ trust.”
