Buy. Return in-store. Buy something else.
We haven’t even discussed one of the biggest benefits of streamlining and accelerating the in-store returns process via digitalization. Consumers who are able to accomplish their return quickly and easily—as well as receive a refund immediately—are much more likely to browse the store and purchase something else.
Nearly three-quarters (70% percent) of shoppers report that they purchase more from a specific retail brand after having a positive returns experience there. While e-commerce is growing, 45% of consumers say they primarily shop in physical stores. Getting consumers in the door, even if they’re returning a product, is a huge opportunity to drive store traffic and additional sales.
It’s an unfortunate fact that, driven by largely manual processes, today the cost of returns processing is around 30% of the product’s original price. Optimizing the in-store returns process not only drives that percentage down via improved speed and efficiency—but it also helps retailers recoup some of that cost with a brand new sale.
What’s in store for retailers? Improved results, with Blue Yonder.
That frustrating, tedious and highly manual returns process we described at the beginning of this blog post? Smart retailers are already making that scenario a thing of the past. Blue Yonder’s returns management solutions are helping them digitalize and optimize the end-to-end returns process, including in-store returns operations.
Blue Yonder knows retail. In fact, every day the world’s leading retail brands run on our software. We understand the in-store returns process at a deep level—and we’ve improved and streamlined it with advanced intelligence, data science, real-time visibility and connectivity, and process standardization and automation. As the end-to-end returns journey becomes faster and more accurate, every stakeholder achieves a better and more satisfying outcome.
Easy for store associates to learn and apply, Blue Yonder returns management software is a proven solution to the growing problem of merchandise returns. Stop browsing and start reaping the benefits. Reach out to Blue Yonder to learn more.
