Gestão de pedidos
Transforming the customer experience from browse to fulfillment
Customer-centric experiences require more intelligence than ever before to engage customers, deliver the right product, through the right channel, with the speed and convenience that consumers expect. As your business grows, you also need to adapt and scale even faster to keep pace, all while delivering a seamless customer experience from engagement to delivery and support. Blue Yonder transforms order management (OMS) with an augmentative, microservices based approach which delivers the rapid time-to-market, scale and performance businesses need from inventory availability, order, orchestration, and fulfillment to help you gain a competitive edge.
Connected Commerce
Providing seamless experiences online and in-stores to deliver the right product, at the right time, through your consumer’s channel of choice.
Gestão de pedidos | Blue Yonder
Blue Yonder’s order management redefines how commerce happens – delivering meaningful customer experiences and removing lengthy upgrades and technical obstacles that get in the way of business transformation. Our augmentative, domain-centric microservices deliver performance and flexibility, allowing businesses to start with what they need today knowing that they can add capabilities tomorrow. By processing thousands of transactions per second, Blue Yonder delivers the response time, scale and performance so volume no longer becomes a concern. Furthermore, Blue Yonder’s 40+ microservices can operate independently or seamlessly integrate to provide a modular architecture that can deliver results in weeks not years for a faster time to value.
Microservices-Based Applications
Complete Real-time Inventory Visibility Across Your Network
Provide real-time product availability (ATP), from enterprise in-stock/out-of-stock messaging to location and proximity-based availability. Powered by the latest artificial intelligence (AI)/machine learning (ML), real-time reservations and segmentation, businesses can maximize inventory exposure and deliver accurate promises without risk of disappointing customers or overselling.
Optimize Delivery Dates, Last-Mile Options and Fulfillment Decisions
Increase conversion rates and improve customer satisfaction by presenting customers with personalized, market-based options for when and how they can receive their products (order by, get by, get it today) while also improving cost to serve from promise to post-order decisioning with ML and fulfillment powered optimization algorithms.
Seamless Order Management From Click To Collect
Gain an enterprise view and manage orders regardless of channels, source, and types – digital, B2B, stores, call centers, online marketplaces, etc. Schedule, orchestrate, modify, and support the complete order lifecycle with a single source of truth from order to delivery, including call center and returns.
Adaptive Fulfillment & Warehousing
Whether local stores or urban-based fulfillment centers, enable the speed and convenience customers expect whether it be curbside pickup, buy online/pickup in-store (BOPIS), ship from/to store, or same-day delivery. From receiving and putting away, to picking, packing, and customer or carrier handoff, streamline processes and increase the efficiency of end-to-end fulfillment operations to meet customer expectations.
Order and Fulfillment Insights
Helps retailers improve the percentage of perfect orders by delivering end-to-end visibility into order fulfillment. Leverages advanced ML algorithms and AI capabilities to generate actionable insights and predict potential issues that will impact delivery of orders.
Benefícios
Gain Real-time Availability
Improve customer engagement and e-commerce conversion rates with real-time, location and enterprise level inventory availability data.
Keep and Deliver Promises
Provide accurate product availability and order promises to meet customer expectations each and every time.
Increase Order Visibility
Deliver transparency from browse to order to fulfillment so your customer always knows their order status.
Deliver Personalized Experiences
Make recommendations and deliver the right product, at the right time, through the customer’s channel of choice.
Optimize Fulfillment
Fulfill orders profitably and efficiently across your network based on cost, product selection, distance and more.
Improve Time to Value
Leverage scalable, augmentative microservices that can be deployed in a matter of months to rapidly address business issues.
Alcance seu potencial de comércio com a Blue Yonder
Experiência do cliente (CX) aprimorada)
Proporcione experiências de compra personalizadas que envolvam os clientes desde o início da jornada de compra para aumentar as taxas de conversão.
Transformação digital
Integre as compras on-line com experiências em loja para uma jornada de compra perfeita que envolve os clientes, independentemente da forma como eles fazem suas compras.
Melhores opções de conveniência e velocidade
Dê aos clientes a capacidade de obter o produto certo, no momento certo, por meio do canal de sua escolha (entrega em casa, compra on-line, retirada na loja (BOPIS), retirada na calçada, envio padrão), otimizando custos.
Experiência do cliente aprimorada
Utilize as tecnologias mais recentes e os recursos voltados ao cliente para atender de forma contínua às expectativas dinâmicas do consumidor.
Integração mais rápida
Em vez de uma substituição total, implemente com extrema precisão microsserviços baseados em API às suas soluções existentes.
Excelência operacional
Atenda aos picos de demanda com uma solução altamente escalável, eficiente e de otimização própria com data science.
Orquestração de pedidos otimizada
Use uma única fonte confiável para transações de pedidos a fim de garantir a precisão do pedido e os tempos de atendimento esperados
Visibilidade de ponta a ponta
Aproveite a visibilidade do estoque em tempo real para melhor entender as quantidades e locais de estoque disponível, a fim de impulsionar as taxas de envolvimento e receita
Atendimento de pedidos aprimorado
Reduza custos de serviço ao mesmo tempo que atende às expectativas do cliente com a otimização de múltiplos fatores
Efficient store operations
Leverage stores for in-store fulfillment while optimizing the process of receiving, prioritizing, picking, packing and delivering consumer orders to drive labor efficiencies, improve fill rates, and improve customer satisfaction.
Maior satisfação do cliente
Enable shoppers to get accurate and on-time curbside, BOPIS, ship from/to store, and same-day delivery/ last mile delivery while driving fulfillment efficiencies.
Improved P&L
Support fulfillment while reducing the cost to serve
“Na Sephora, estamos sempre analisando as necessidades do consumidor e reagimos rapidamente a elas. No decorrer do ano passado, colocamos aspectos básicos para iniciativas omni que deixam os produtos mais próximos do consumidor, o que ajudou a acelerar alguns caminhos no que diz respeito a reservar on-line e retirar na loja e expor o estoque da loja em vários canais.
Sree Sreedhararaj, CTO, Sephora
“Na Petco, temos o compromisso com os mais elevados níveis de conveniência para o cliente, seja on-line ou na loja, e nosso projeto BOPUS foi um exemplo excelente. Sabíamos que precisávamos entregar rápido e buscávamos um parceiro que tivesse profundo conhecimento e ofertas de produtos nessa área. Não teríamos tido sucesso sem a equipe e a tecnologia da Blue Yonder.”
John Zavada, CIO, Petco
