How Omni-Channel is Complicating Store Receiving Processes

Welcome to the age of “me-commerce.” This retail transformation is putting tremendous pressure on retailers to redesign their business processes to offer customers a seamless shopping experience. While a great deal has been written about the impact this has on order fulfillment operations, there has been little focus on the impact omni-channel operations have on store receiving processes. Yet failure to adapt inbound store receiving can create a bottleneck that will negatively impact the shopper experience and threaten customer loyalty. Here is what retailers need to know.