Walgreens, the 2nd largest pharmacy store chain in the US, has embraced omni-channel. They serve 9 million customers daily and have over 200 million item/store combinations. The sheer scale and complexity made accurate order promising to online customers difficult and the need for real-time visibility, accuracy and efficiency essential. Andy Kettlewell, VP of Inventory and Analytics, describes how Blue Yonder’s Order Management Microservices help Walgreens achieve speed and proximity to the customer to deliver exceptional customer experiences.
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