Transforming the customer experience from browse to fulfillment
Customer-centric experiences require more intelligence than ever before to engage customers, deliver the right product, through the right channel, with the speed and convenience that consumers expect. As your business grows, you also need to adapt and scale even faster to keep pace, all while delivering a seamless customer experience from engagement to delivery and support. Blue Yonder transforms order management (OMS) with an augmentative, microservices based approach which delivers the rapid time-to-market, scale and performance businesses need from inventory availability, order, orchestration, and fulfillment to help you gain a competitive edge.
Providing seamless experiences online and in-stores to deliver the right product, at the right time, through your consumer’s channel of choice.
Blue Yonder's Order Management
Blue Yonder’s order management redefines how commerce happens – delivering meaningful customer experiences and removing lengthy upgrades and technical obstacles that get in the way of business transformation. Our augmentative, domain-centric microservices deliver performance and flexibility, allowing businesses to start with what they need today knowing that they can add capabilities tomorrow. By processing thousands of transactions per second, Blue Yonder delivers the response time, scale and performance so volume no longer becomes a concern. Furthermore, Blue Yonder’s 40+ microservices can operate independently or seamlessly integrate to provide a modular architecture that can deliver results in weeks not years for a faster time to value.
Complete Real-time Inventory Visibility Across Your Network
Provide real-time product availability (ATP), from enterprise in-stock/out-of-stock messaging to location and proximity-based availability. Powered by the latest artificial intelligence (AI)/machine learning (ML), real-time reservations and segmentation, businesses can maximize inventory exposure and deliver accurate promises without risk of disappointing customers or overselling.
Optimize Delivery Dates, Last-Mile Options and Fulfillment Decisions
Increase conversion rates and improve customer satisfaction by presenting customers with personalized, market-based options for when and how they can receive their products (order by, get by, get it today) while also improving cost to serve from promise to post-order decisioning with ML and fulfillment powered optimization algorithms.
Seamless Order Management From Click To Collect
Gain an enterprise view and manage orders regardless of channels, source, and types – digital, B2B, stores, call centers, online marketplaces, etc. Schedule, orchestrate, modify, and support the complete order lifecycle with a single source of truth from order to delivery, including call center and returns.
Adaptive Fulfillment & Warehousing
Whether local stores or urban-based fulfillment centers, enable the speed and convenience customers expect whether it be curbside pickup, buy online/pickup in-store (BOPIS), ship from/to store, or same-day delivery. From receiving and putting away, to picking, packing, and customer or carrier handoff, streamline processes and increase the efficiency of end-to-end fulfillment operations to meet customer expectations.
Order and Fulfillment Insights
Helps retailers improve the percentage of perfect orders by delivering end-to-end visibility into order fulfillment. Leverages advanced ML algorithms and AI capabilities to generate actionable insights and predict potential issues that will impact delivery of orders.