Chief Customer Officer
Blue Yonder’s customers are the heart of our company strategy.
Susan Beal serves as the Chief Customer Officer for Blue Yonder. In this role she works across Blue Yonder driving the company toward exceptional customer experiences and unmatched customer value realization. She is the ultimate voice of the customer, driving alignment between customer needs and Blue Yonder’s products and services innovation, execution, and evolution.
Susan is a seasoned SaaS and customer success executive with over 25 years of experience in the industry. Susan’s experience includes roles in product development, implementation consulting, solution consulting, sales management, and customer success. She most previously served as Blue Yonder’s Corporate Vice President for solution consulting.
Before joining Blue Yonder in 2020, Susan served as global Chief Customer Officer at Infor. During her tenure she served in a variety of leadership roles. Prior to this, Susan held various development, consulting, and sales management roles during her 15 years at CGI (formerly American Management Systems).
Susan graduated from the University of Richmond in Virginia and is a Certified Customer Experience Professional (CCXP). She serves on the Board of Directors for Florida Atlantic University’s Madden Center for Value Creation, whose mission is to help students understand value creation as a core principle for success in business. She is a founding leadership member of the PreSales Collective, a think tank with the mission to elevate the role of PreSales in organizations worldwide.
She lives in Orlando with her husband and son. In her free time, Susan enjoys being out on the water, using her Disney annual pass, and cheering for her son's basketball team – almost certainly with a coffee in hand.