Engaging Consumers in the New Shopping Journey

The COVID-19 pandemic not only accelerated existing consumer trends, it also established new ones – and retailers are still scrambling to respond. Watch the video below to discover what measures should retailers take to acquire, convert and retain their customers to successfully navigate this new shopping journey. You’ll also hear about the implications of key consumer trends across retail operations, as well as what strategic priorities are needed to drive smarter, more connected customer experiences.

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