在庫＆オーダー管理
常に変化する小売需要を満たしビジネスを拡大する、パーソナライズされ、予測的で統合されたEコマース体験
今日の小売業界における顧客ロイヤルティは、消費者が期待するスピードと利便性をもって、適切な商品を適切なチャネルで提供する、パーソナライズされたショッピング体験から始まります。クリック（顧客の注文）からコレクト（配送）まで、リアルタイムの可視性とインサイトを得ることで、消費者にパーソナライズされたショッピング体験を提供しながら、商品を調達、確約し、注文を履行することができます。絶えず変化するパラダイムの中で、統一されたオムニチャネル体験は競争力を高めます。
Blue Yonder Accelerates e-Commerce
Blue Yonder reimagines customer experiences. Luminate Commerce powers an efficient, new e-commerce journey that incentivizes customers to purchase while decreases abandonment rates. Reward the emotional investment of online shoppers the way traditional shopping experiences do by telling a customer how, when, and where they’ll have their order.
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Benefits
Real-time Inventory Availability
Make real-time sourcing and order-promising decisions based on inventory availability across your locations. Show accurate in-stock/out-of-stock, shop my local store, and urgency messaging to engage customers and increase conversion rates.
Omni-channel Fulfillment
Deliver the right product, at the right time, to your customers’ channel of choice. Utilize optimization intelligence to profitably fulfill customer orders from a store, micro fulfillment center, dark store, or distribution center based on cost, product selection, distance, and more.
Personalized Consumer Experiences
Enable personalized “click-to-collect” e-commerce experiences with real-time inventory availability and omni-channel fulfillment and optimization that increase conversion rates, improve customer satisfaction, improve operational efficiencies to drive eCommerce growth across your business.
Inventory & Order Management
Enable customers to locate and reserve products for purchase with a single view of inventory availability, at a location and enterprise level.
Deliver the right product, at the right time, through the right channel with the speed and convenience at the heart of the engagement.
Optimize the cost to fulfill based on location, cost of merchandise, product selection, profitability, transportation and supply chain costs.
Deliver personalized experiences from the start of the shopping journey based on customer preferences.
Fulfill Your Commerce Potential with Blue Yonder
Improved customer experience (CX)
Provide personalized shopping experiences that engage customers from the beginning of the shopping journey to increase conversion rates.
Digital transformation
Integrate online shopping with in-store experiences for a seamless shopping journey that engages customers regardless of how they shop.
Improved speed and convenience options
Give customers the ability to get the right product, at the right time, through their channel of choice (ship to home, BOPIS, curbside, std shipping) while optimizing for costs.
Improved customer experience
Utilize the latest technologies and customer facing features to stay relevant as consumer expectations change.
Faster integration
Surgically implement API-based microservices into existing solutions vs. rip and replace.
Operational excellence
Meet peak demands with a solution that is highly scalable, highly performant and self-optimizing with data science.
