Building Customer Relationships with Customized Transportation Training at Caterpillar Logistics

Caterpillar is the world’s leading manufacturer of construction and mining equipment, diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. When their Caterpillar Logistics division sought to enhance customer relationships through improved service in their transportation operations, they turned to Blue Yonder to develop customized in-house training. The result was not only better service, but also increased staff performance and job satisfaction.